High-Energy Automotive Service Advisor — Top CSI

CrossRoads Ford Group; Wake Forest (NC); Vor Ort; USD 42.000 - 65.000; Vollzeit

Benefits dieser Stelle

Benefits package

Paid time off

Closed Sundays

Zusammenfassung

Crossroads Ford of Wake Forest seeks a proven Service Advisor to excel in a fast-paced dealership setting. You will own the customer experience from check-in to delivery, acting as the liaison between customers and technicians and presenting services confidently to drive repair orders.

Ideal candidates have 2+ years of service advisor experience, strong CSI, and outstanding communication and relationship-building skills.

Qualifikationen

• 2+ years automotive service advisor experience.
• Proven CSI performance and strong customer retention skills.
• Excellent communication and relationship-building abilities.
• Strong problem solver who thrives in a fast-paced environment.
• Professional appearance and positive, high-energy attitude.
• Valid driver’s license with clean record.
• Must pass background and drug screening.

Aufgaben

• Own the customer experience from check-in to vehicle delivery.
• Serve as the key link between customers and technicians.
• Present recommended services clearly and confidently to drive repair orders.
• Prioritize work effectively to maximize shop efficiency and customer satisfaction.
• Deliver prompt, professional responses to all customer inquiries.
• Build long-term customer relationships that drive loyalty and repeat business.
• Ensure every guest leaves with a first-class dealership experience.

Kenntnisse

Customer service

Communication

Relationship building

Problem solving

CSI

Computer proficiency

Tools

Reynolds & Reynolds

Jobbeschreibung

Crossroads Ford of Wake Forest seeks a proven Service Advisor to excel in a fast-paced dealership setting. You will own the customer experience from check-in to delivery, acting as the liaison between customers and technicians and presenting services confidently to drive repair orders.

Ideal candidates have 2+ years of service advisor experience, strong CSI, and outstanding communication and relationship-building skills.