Automotive Service Advisor: CSI-Driven Customer Care

LaFontaine Ford St Clair; Saint Clair (MI); Presencial; USD 40 000 - 60 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive compensation

Medical benefits

401(k) with match

Employee discounts

Paid time off

Resumo da oferta

LaFontaine Ford St Clair is searching for an experienced Service Advisor to bridge the gap between customers and our service department. This role entails managing the full service experience, fostering customer relationships, and meeting Customer Satisfaction Index goals.

Ideal candidates will have 2+ years in a similar role, be proficient with dealership management systems, and possess excellent communication skills.

Qualificações

• 2+ years of experience as an automotive service advisor or similar role.
• Proficiency with dealership management software and repair orders.
• Strong verbal and written communication skills.

Responsabilidades

• Greet customers promptly and assess vehicle concerns.
• Communicate services, timelines, and cost estimates transparently.
• Coordinate with technicians to monitor work progress.
• Keep customers updated on repair timelines and estimates.
• Obtain customer approvals for repairs before starting work.
• Conduct quality control on completed repair orders.

Conhecimentos

Customer service

Communication skills

Dealership management software

Technical explanation

Formação académica

High School Diploma or GED

Ferramentas

DMS software

Descrição da oferta de emprego

LaFontaine Ford St Clair is searching for an experienced Service Advisor to bridge the gap between customers and our service department. This role entails managing the full service experience, fostering customer relationships, and meeting Customer Satisfaction Index goals.

Ideal candidates will have 2+ years in a similar role, be proficient with dealership management systems, and possess excellent communication skills.