Automotive Service Advisor: CSI-Driven Customer Care

LaFontaine Ford St Clair; Saint Clair (MI); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive compensation

Medical benefits

401(k) with match

Employee discounts

Paid time off

Job summary

LaFontaine Ford St Clair is searching for an experienced Service Advisor to bridge the gap between customers and our service department. This role entails managing the full service experience, fostering customer relationships, and meeting Customer Satisfaction Index goals.

Ideal candidates will have 2+ years in a similar role, be proficient with dealership management systems, and possess excellent communication skills.

Qualifications

• 2+ years of experience as an automotive service advisor or similar role.
• Proficiency with dealership management software and repair orders.
• Strong verbal and written communication skills.

Responsibilities

• Greet customers promptly and assess vehicle concerns.
• Communicate services, timelines, and cost estimates transparently.
• Coordinate with technicians to monitor work progress.
• Keep customers updated on repair timelines and estimates.
• Obtain customer approvals for repairs before starting work.
• Conduct quality control on completed repair orders.

Skills

Customer service

Communication skills

Dealership management software

Technical explanation

Education

High School Diploma or GED

Tools

DMS software

Job description

LaFontaine Ford St Clair is searching for an experienced Service Advisor to bridge the gap between customers and our service department. This role entails managing the full service experience, fostering customer relationships, and meeting Customer Satisfaction Index goals.

Ideal candidates will have 2+ years in a similar role, be proficient with dealership management systems, and possess excellent communication skills.