Customer-Focused Service Advisor | Flexible Hours & Growth

Hireology; High Point (NC); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Health Insurance

PTO & Sick Leave

401(K)

Flexible Working Hours

Job summary

Ford Dealership in North Carolina is seeking a Service Advisor to greet customers, listen to needs, collect information, and schedule appointments. You may set up loaner cars and verify insurance before maintenance begins.

In this role you will prepare labor and parts estimates, track vehicle progress, and clearly explain all work and charges to customers. A Ford dealership background, strong communication, and a commitment to service excellence are highly valued.

Qualifications

• Strong customer service and communication skills required.
• Ability to report vehicle symptoms clearly as described by customers.
• Willingness to learn dealership software and maintenance procedures.

Responsibilities

• Greet customers promptly and obtain information.
• Clearly report all vehicle symptoms as described by the customer.
• Determine and recommend maintenance based on age, mileage and history.
• Prepare a complete and accurate estimate of labor and parts.
• Establish follow-up time with customers.
• Monitor progress of each vehicle and update customers.
• Verify final invoice matches the work performed.
• Explain completed work and charges to customers.

Skills

Customer service

Communication

Problem solving

Energetic personality

Teamwork

Integrity

Adaptability

Education

High school diploma or equivalent

Tools

CDK experience

MS Office

Job description

Ford Dealership in North Carolina is seeking a Service Advisor to greet customers, listen to needs, collect information, and schedule appointments. You may set up loaner cars and verify insurance before maintenance begins.

In this role you will prepare labor and parts estimates, track vehicle progress, and clearly explain all work and charges to customers. A Ford dealership background, strong communication, and a commitment to service excellence are highly valued.