Automotive Service Advisor — Customer Experience & Repairs

3M HEALTHCARE; Norfolk (VA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Priority Ford in Norfolk, VA is seeking a motivated Service Advisor to bridge customers and our service department. You’ll greet customers, document vehicle concerns, and coordinate with technicians to ensure timely repairs, while keeping customers informed and building loyalty.

Qualified candidates will have strong communication, multitasking abilities, and a positive, team-first mindset. A Ford background is a plus and a drug-free workplace is required.

Qualifications

• High school diploma or equivalent.
• Excellent communication and customer service skills.
• Ability to multitask in a high-volume environment.
• Basic understanding of automotive systems.
• Positive attitude and team-first mindset.

Responsibilities

• Greet customers and provide a top-tier service experience from start to finish.
• Accurately write service repair orders and communicate vehicle concerns.
• Coordinate with technicians to ensure timely and quality repairs.
• Keep customers informed on progress, timelines, and recommended services.
• Upsell maintenance and repair services ethically and effectively.
• Deliver a seamless, professional experience that builds long-term customer loyalty.

Skills

Customer service

Communication skills

Multitasking

Organizational skills

Team player

Education

High School diploma or equivalent

Job description

Priority Ford in Norfolk, VA is seeking a motivated Service Advisor to bridge customers and our service department. You’ll greet customers, document vehicle concerns, and coordinate with technicians to ensure timely repairs, while keeping customers informed and building loyalty.

Qualified candidates will have strong communication, multitasking abilities, and a positive, team-first mindset. A Ford background is a plus and a drug-free workplace is required.