Helpdesk Technician — IT Support with Growth

Primary Health Medical Group; Garden City (ID); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision insurance

Life, disability insurance

401(k) with employer match

EAP for employees and dependents

Generous paid time off

Bonus opportunities

Job summary

Primary Health Medical Group in Idaho is seeking a Helpdesk Technician to support end users across the organization. You will diagnose and resolve issues, manage support requests, and collaborate with IT peers to improve service quality.

The role emphasizes customer service, proficiency with Windows 10/11 and Office 365, and the ability to work on-call shifts. A driven, team-oriented mindset is essential for success in a growing medical group.

Qualifications

• High School Diploma required
• IS/IT degree, certification, or equivalent experience preferred
• Excellent customer service skills required
• Idaho Driver's License and proof of insurance required
• A+, Network+, Microsoft Fundamentals certifications or comparable skills desired
• Vaccinations recommended (Influenza, Tdap, MMR, Varicella, TB)

Responsibilities

• Support end users on a variety of issues
• Identify, research, and resolve technical problems
• Respond to telephone calls, emails, ticket system, and personnel requests for technical support
• Document, track, and monitor problems to ensure timely resolutions
• Resolve issues related to desktop computing, printing, and basic wired/wireless network
• Proficiency in Windows 10/11, web browsers, Helpdesk ticketing systems, and Office 365
• Collaborate with internal team members to identify support trends
• Recommend workflow changes to improve response time and resolutions
• Assist Network Administrators with inventory and lifecycle management of the desktop environment
• Manage time effectively with minimal supervision
• Maintain composure under pressure and during stress
• Available for rotating on-call shifts (evenings/weekends)

Skills

Excellent customer service skills

Helpdesk ticketing systems

Microsoft Windows 10/11

Office 365

Education

High School Diploma

IS/IT degree or certification

Tools

Helpdesk ticketing systems

Microsoft Windows 10/11

Office 365

Job description

Primary Health Medical Group in Idaho is seeking a Helpdesk Technician to support end users across the organization. You will diagnose and resolve issues, manage support requests, and collaborate with IT peers to improve service quality.

The role emphasizes customer service, proficiency with Windows 10/11 and Office 365, and the ability to work on-call shifts. A driven, team-oriented mindset is essential for success in a growing medical group.