Desktop Support Technician: Endpoints, Imaging & Help Desk

Cyber Sphere; Creola (AL); On-site; USD 42,000 - 62,000; Full time

Job summary

Cyber Sphere is seeking an on-site IT support specialist to manage hardware, software, and device support across Windows PCs, iOS devices, and mobile phones. You will respond to help desk incidents by phone, email, remote access, or in-person, and image/deploy endpoints while following security baselines.

Your role includes maintaining printers, asset records, and licensing, providing basic directory support, and coordinating with IT leadership on site projects and outages.

Qualifications

• Experience with Windows PCs, iOS devices and mobile phones.
• Handle help desk incidents via phone, email, remote access and in person.
• Image, deploy, and refresh endpoints per security baselines.
• Maintain inventory and asset records.

Responsibilities

• Provide hardware, software, and application support across Windows PCs, iOS devices, and mobile phones.
• Monitor and respond to help desk incidents and requests; resolve issues or escalate.
• Prepare, image, deploy, and refresh endpoints; follow baseline security.
• Maintain printers, asset records, and licensing; patch management as needed.

Skills

Windows OS

iOS devices

Mobile devices

Help desk

Job description

Cyber Sphere is seeking an on-site IT support specialist to manage hardware, software, and device support across Windows PCs, iOS devices, and mobile phones. You will respond to help desk incidents by phone, email, remote access, or in-person, and image/deploy endpoints while following security baselines.

Your role includes maintaining printers, asset records, and licensing, providing basic directory support, and coordinating with IT leadership on site projects and outages.