Help Desk Analyst - Trenton, NJ(Remote)

STI; Trenton (NJ); Remote; USD 25,000 - 36,000; Part time

Job summary

STI is seeking a remote IT Help Desk support specialist. The role supports day-to-day operations, logs issues, provides first response support, and assists in site and project tasks.

Training is during the first weeks, Monday-Friday, 8:30 am–4:30 pm, with ongoing work from home Monday-Friday 2 pm–10 pm. Note: 35 hour workweek.

Candidates should be proficient with Windows environments, AD, Office 365, and MS Office tools, with clear communication.

Qualifications

• Experience supporting Windows environments and end users.
• Training on AOC mainframe systems will be provided.
• Strong written and verbal communication skills.
• Experience with Microsoft Office applications (Excel, Word, Visio).

Responsibilities

• Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and applications.
• Maintain a working knowledge of Help Desk and IT Operations procedures.
• Log all incoming problems and requests and actions taken to resolve them.
• Provide first response help desk support to all customers and users.
• Provide assistance in the areas of site support, and project specific assignments. Attempt to troubleshoot and resolve problems and satisfy requests.
• Provide support for AOC business applications.
• Provide follow-up status to end-users in accordance with specified support policies and procedures.
• Ensure closed problems are adequately documented.

Skills

Communication

Tools

Microsoft Windows 10

Microsoft Windows Server

Active Directory

Office 365

Excel

Word

Visio

Job description

Position is Remote. Hours are Monday through Friday- 2 pm to 10 pm This position is fully remote with the exception of the first several weeks for training. Training is Monday - Friday 8:30 am - 4:30 pm.

Note: 35 hour workweek.

Qualifications And Skills Desired

• Microsoft Windows 10
• Knowledge of Microsoft Windows Server, Active Directory, and Office 365 – training on AOC mainframe systems will be provided.
• Experience using Microsoft Excel, Word and Visio
• Must have good clear communication skills

Responsibilities

• Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and applications.
• Maintain a working knowledge of Help Desk and IT Operations procedures.
• Log all incoming problems and requests and actions taken to resolve them.
• Provide first response help desk support to all customers and users.
• Provide assistance in the areas of site support, and project specific assignments. Attempt to troubleshoot and resolve problems and satisfy requests.
• Provide support for AOC business applications.
• Provide follow-up status to end-users in accordance with specified support policies and procedures.
• Ensure closed problems are adequately documented.