Help Desk Technician - On-Site IT Support (Hybrid)

Astute Technology Management LLC; Ohio; On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Health insurance

AD&D and STD/LTD premiums paid by the

401(k) with 4% company match

Dental and vision coverage

Professional development support

Monthly cell phone allowance

PTO and holidays

Job summary

Astute Technology Management LLC, based in Central Ohio, is hiring a Help Desk Technician for an on-site role in Columbus. You will be the first point of contact for end users, handling tickets, documenting incidents, and providing support for Windows, MacOS, and Microsoft 365.

After 90 days, a hybrid arrangement is possible. Ideal candidates have 2+ years in help desk or technical support, a HS diploma, and certifications (CompTIA A+/Network+ or MTA).

Qualifications

• 2 years minimum in Help Desk or Technical Support
• High School diploma or equivalent (or GED)
• CompTIA A+ and Network+ (or plan to complete within 6 months)
• MTA - Operating, Networking, and Security Fundamentals (or equivalent)
• Basic network troubleshooting skills
• Experience supporting Windows and MacOS environments
• Strong communication, active listening and problem-solving skills

Responsibilities

• Serve as the first point of contact for support, responding promptly and kindly to calls and emails, ensuring clients feel heard and supported
• Open, document, and resolve Help Desk tickets efficiently, keeping records accurate and clients updated
• Gather and document incident details during first-level phone support, ensuring client needs are understood
• Follow company guidelines for ticket creation and triage, update information as needed
• Provide expert support for mobile devices, desktops, laptops (Windows and Mac), and Microsoft 365
• Address hardware, software, network, and printing issues, and facilitate new device setups on client networks
• Conduct and document network audits, and maintain up-to-date client infrastructure records
• Keep clients informed about progress and outages, ensuring transparency and trust

Skills

Customer service

Communication skills

Problem solving

Teamwork

Education

High School diploma or equivalent

Job description

Astute Technology Management LLC, based in Central Ohio, is hiring a Help Desk Technician for an on-site role in Columbus. You will be the first point of contact for end users, handling tickets, documenting incidents, and providing support for Windows, MacOS, and Microsoft 365.

After 90 days, a hybrid arrangement is possible. Ideal candidates have 2+ years in help desk or technical support, a HS diploma, and certifications (CompTIA A+/Network+ or MTA).