Helpdesk Support

US Tech Solutions; Columbus (OH); On-site; USD 40,000 - 60,000; Full time

Job summary

A global staff augmentation firm is seeking a customer support professional for 1st shift responsibilities in Columbus, Ohio. The role involves monitoring and resolving customer issues related to computer systems, providing immediate assistance, and tracking outages. Ideal candidates will have help desk experience and a strong customer service background, along with experience in Windows 7 and Office 2010. This is an excellent opportunity for those with inbound and outbound call experience in a tech environment.

Qualifications

• Help desk experience is preferred.
• Experience in customer service is a must.
• Prior phone-based IT support experience is a plus.

Responsibilities

• Monitor and resolve customer issues during 1st shift.
• Provide assistance for service inquiries regarding computer systems.
• Track and report computing environment outages.

Skills

Customer service

Problem resolution

Communication

Tools

Windows 7

Office 2010

Apple/Mac

Job description

US Tech Solutions is a global staff augmentation firm providing a wide-range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit our website www.ustechsolutions.com.

We are constantly on the lookout for professionals to fulfill the staffing needs of our clients, sets the correct expectation and thus becomes an accelerator in the mutual growth of the individual and the organization as well.

Keeping the same intent in mind, we would like you to consider the job opening with US Tech Solutions that fits your expertise and skillset.

Job Description

Responsible for 1st shift M-F receiving, resolving, escalating and monitoring customer issues/requests.
Provides immediate assistance and problem resolution, whenever possible for service inquiries concerning utilization and information regarding all computer systems applications, telephony and paging systems, personal computers and mobile devices.
Critical tasks performed by this area also include communicating, tracking and reporting computing environment outages.
Experience with Windows 7 and Office 2010 required; Apple/Mac experience a plus; strong customer service background is preferred; prior phone based IT Support experience is good but not required.

Qualifications

any one having help desk experience and customer service like inbound and outbound call experience is applicable