Desktop Support Analyst

US Tech Solutions; Sunnyvale (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

A global staffing firm is seeking a Desktop Support Analyst to handle the installation, configuration, troubleshooting, and maintenance of Microsoft Windows and Mac OS systems, as well as associated peripherals. This role demands a customer-oriented individual with experience in hardware and software troubleshooting, particularly in a fast-paced environment. The analyst will support end users, document resolutions, and maintain excellent communication with the technology department. Experience with O365 and a friendly attitude towards users are essential.

Qualifications

• 2+ years in hardware and software troubleshooting (Windows and Mac OS).
• Some knowledge of TCP/IP networking and related services.
• Experience with laptops and AV equipment.

Responsibilities

• Install, configure, and troubleshoot Windows and Mac OS computers.
• Document issue resolutions and maintain inventory of hardware.
• Communicate effectively with end users and other technology staff.

Skills

Technical communication

Problem-solving

Multi-tasking

Customer orientation

Patience and politeness

Tools

O365

SharePoint

Office 2013

Job description

US Tech Solutions is a global staff augmentation firm providing a wide-range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit our website www.ustechsolutions.com.

We are constantly on the lookout for professionals to fulfill the staffing needs of our clients, set the correct expectation and thus become an accelerator in the mutual growth of the individual and the organization as well.

Keeping the same intent in mind, we would like you to consider the job opening with US Tech Solutions that fits your expertise and skillset.

Job Description

The Desktop Support Analyst is responsible for installing, configuring, troubleshooting, and maintaining the Microsoft Windows and Mac OS computers, peripherals, iPads, and associated peripherals, including AV equipment. The Desktop Support Analyst will report to the Manager of IT Support and will work closely with other members of the technology department to support all end users.

Qualifications

• Responsibilities (Other duties may be assigned)
• Set up, maintain and troubleshoot Microsoft Windows and Apple Mac OS computers, as well as iOS devices in a networked environment
• Install and configure software
• Set up and configure printers, scanners, and other peripherals
• Maintain and troubleshoot audio visual equipment
• Document issue resolution using the help desk ticketing system, document knowledge base and other articles in Sharepoint
• Maintain inventory of all hardware and software resources and parts
• Maintain excellent communication with all end users and other members of the technology department
• Work with outside vendors as needed
• This person will be also doing user education
• Execute other assigned tasks as delegated by the Manager of IT Support

• Requirements
• Ability to clearly communicate technical concepts to non-technical people
• Ability to recognize, analyze and effectively solve problems in a timely and organized manner using industry best practices and procedures
• Ability to multi-task in a fast-paced environment
• 2+ years setup, configuration, troubleshooting of hardware and software (Windows and Mac OS)
• Experience working with O365, SharePoint and Office 2013
• Some knowledge of TCP/IP networking, and related network services (i.e. DNS, SMTP, DHCP, etc.)
• Some knowledge of Active Directory concepts and administration
• Someone who is comfortable working in front of executives
• Experience working with laptops – will be supporting at least 700 laptops
• Experience with Avaya or similar
• Soft skills required for the job: Customer oriented person, positive and friendly attitude, patient, polite, problem-solver by nature, highly conscientious and persuasive.

Additional Information

Thanks & Regards,

Saikat Ghosh
Senior Technical Recruiter
Desk: [phone] Ext. 7452
Direct: [phone]