Help Desk Technician II: Onsite Infrastructure & Deployments

Bowman Williams; Columbia (MD); Vor Ort; USD 60.000 - 90.000; Vollzeit

Benefits dieser Stelle

Health insurance

Dental insurance

Vision insurance

Life and AD&D Insurance

Short-Term Disability

Long-Term Disability

Zusammenfassung

Bowman Williams is seeking a Help Desk Technician Level 2 to support onsite projects, hardware deployments, and client infrastructure across multiple environments. This role is ideal for someone with MSP experience who has moved beyond basic help desk support and possesses hands-on proficiency with Windows Server, virtualization, networking, and hardware deployments.

You will rack, stack, cabling, install servers and network devices, and assist with equipment staging while collaborating with

Qualifikationen

• 2+ years of IT support, help desk, field support, or infrastructure experience.
• Experience working for a Managed Service Provider.
• Strong hands-on experience with Windows Server environments.
• Experience with VMware, Hyper-V, or virtualized infrastructure.
• Experience with hardware deployments, cabling, device installs, and racking/stacking.
• Working knowledge of servers, switches, firewalls, TCP/IP, and network infrastructure.
• Exposure to Microsoft 365, Azure AD, Intune, or SharePoint.
• Ability to work independently at client sites and communicate clearly with clients.
• 100% company-paid Health, Dental, and Vision Insurance
• Life and AD&D Insurance
• Short-Term and Long-Term Disability Insurance

Aufgaben

• Travel to client sites for onsite project work and infrastructure deployments
• Rack, stack, cable, and install servers, firewalls, switches, and network devices
• Support workstation, server, firewall, and network hardware deployments
• Assist with equipment staging, mounting, labeling, and physical infrastructure setup
• Work with engineering teams to support configuration, documentation, and project handoffs
• Troubleshoot basic server, networking, firewall, and virtualization issues during deployments
• Communicate professionally with clients while onsite
• Document completed work and keep project timelines on track

Kenntnisse

MSP experience

Windows Server

Networking

Communication with clients

Tools

VMware

Hyper-V

Dell hardware

Cisco devices

SonicWall

Jobbeschreibung

Bowman Williams is seeking a Help Desk Technician Level 2 to support onsite projects, hardware deployments, and client infrastructure across multiple environments. This role is ideal for someone with MSP experience who has moved beyond basic help desk support and possesses hands-on proficiency with Windows Server, virtualization, networking, and hardware deployments.

You will rack, stack, cabling, install servers and network devices, and assist with equipment staging while collaborating with