Experienced Tier-2 IT Help Desk - Onsite & Field Support

Globalchannelmanagement; Battle Ground (WA); On-site; USD 55,000 - 75,000; Full time

Job summary

Globalchannelmanagement in Battle Ground, WA, seeks an experienced Tier-2 IT Help Desk Support for onsite operations five days a week. The role emphasizes customer service, clear communication, and hands-on troubleshooting across Windows PCs, networks, mobile devices, and printers.

The ideal candidate has AD experience (password resets, account unlocks) and a basic understanding of Group Policy and user provisioning, with prior field IT support.

Qualifications

• 5–10 years of relevant experience acceptable in lieu of a college degree.
• Excellent customer service and communication skills.
• Troubleshooting: Windows PCs, basic networking, mobile devices (iPhone), printers.
• Familiarity with Active Directory, including password resets and account unlocks.
• Introductory understanding of Group Policy and user provisioning.
• Previous field IT support required.
• Oil & Gas/Energy background Highly Preferred.
• Customer satisfaction and focus on quality resolution.
• Ticket and issue resolution with minimal KPI tracking.

Responsibilities

• Troubleshoot Windows PCs, networks, iPhones, printers, and field equipment.
• Provide Tier-2 IT support to operations teams.
• Escalate and coordinate issues with enterprise infrastructure and network teams as needed.
• Communicate technical issues clearly to non-technical pipeline operators and operations leadership.
• Perform basic backend/software management tasks and coordinate system changes with the enterprise team.
• Use the ticketing system to manage service requests and provide remote support.

Skills

Customer service

Communication skills

Troubleshooting Windows

Networking basics

Mobile devices

Printers

Active Directory

Group Policy

User provisioning

Field IT support

Oil & Gas background

Education

High school diploma or GED

Job description

Globalchannelmanagement in Battle Ground, WA, seeks an experienced Tier-2 IT Help Desk Support for onsite operations five days a week. The role emphasizes customer service, clear communication, and hands-on troubleshooting across Windows PCs, networks, mobile devices, and printers.

The ideal candidate has AD experience (password resets, account unlocks) and a basic understanding of Group Policy and user provisioning, with prior field IT support.