Helpdesk Technician/Analyst II

Apex Systems; Battle Ground, Northern (WA, KY); Hybrid; USD 28,000 - 34,000; Full time

Job summary

Apex Systems is seeking a Helpdesk Technician/Analyst II for a Battle Ground, WA location. The role focuses on application and desktop support, troubleshooting across PC, network, printer hardware and software, and mobile devices.

It requires strong customer service, ITIL familiarity, and the ability to communicate professionally with business users. The position involves desk-side and remote support, technology refresh projects, and acting as the single point of contact for end user issues.

Qualifications

• Excellent customer service, interpersonal and communication skills.
• Strong prioritization and adaptability to changing technologies.
• Bachelors in Information Technology or Associates plus 3-5 years of experience; ITIL experience is a plus.

Responsibilities

• Provide Application and Desktop Support including PC, network, phone, printer hardware and software troubleshooting.
• Participate in technology refresh projects and provide in-person, desk-side and remote support.
• Serve as the initial point of contact for end users and coordinate resolution with involved parties.

Skills

Customer service

Communication

Desktop support

ITIL ticketing

Troubleshooting

Adaptability

Team collaboration

Education

Bachelor's in Information Technology

Associate degree + 3-5 years experience

Tools

ServiceNow

Active Directory

PXE imaging

Remote Desktop

Microsoft 365

Job description

# Helpdesk Technician/Analyst IIApply**Job#: 3054881****Job Description:****Contract:** 12 month+**Location:** Battle Ground WA**Skills:** The selected candidate will provide Application and Desktop Support services. This includes: troubleshooting for PC, network, phone, printer hardware and software, mobile devices, handhelds. The selected candidate will also participate in technology refresh projects, provides in-person, desk-side and remote support to business users. In addition, the Desktop Support candidate will serve as the initial point of contact for troubleshooting all IT related problems. The ability to communicate effectively and professionally with business users, clients and internal IT support elements is a must.**Requirements/Qualifications:** * Excellent customer service, interpersonal and communication skills* Strong prioritization skills* Ability to adapt to changing technologies and learn new technologies* Bachelors in Information Technology or Associates plus 3-5 years of Experience* Experience with ITIL focused ticket management tools. ServiceNow is a plus but not required.* Desktop/Laptop Imaging experience* Hardware & software Application Maintenance and Support* Perform asset management requirements* Comply with Williams IT Standard Processes and Procedures* Comply with IT Client Services organization and IT security policies* Coordinate resolution activities with all involved parties, but serve as the single point of contact for end users* Duties as assigned by manager **Technology Requirements:** * MS Office 365, Microsoft Teams, Windows 10, PXE with imaging computers, Edge, Internet Explorer, Active Directory, iPhone support, Citrix,* Remote Assistance/ Remote Desktop, HP Desktop/Laptops, Multi-Function printers *Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.**Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy**Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.**Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.**If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [e-mail] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.**UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.***Employee Type:** Contract**Location:** Battle Ground, WA, US**Job Type:****Date Posted:** October 12, 2026**Pay Range:** $20 - $25 per hour