Desktop Support Analyst II: IT Help Desk & Endpoint Expert

Jacamcatalyst; Texas; On-site; USD 52,000 - 76,000; Full time

Job summary

JacamCatalyst is seeking a Desktop Support Analyst II to maintain workstation integrity and support employees across the organization. You will serve as the main point of contact for technical issues, manage AD environments, and work with administrators on system tasks.

The role emphasizes hands-on support for Windows desktops, mobile devices, and software, along with documentation and vendor coordination to resolve problems and improve IT operations.

Qualifications

• Two years of experience supporting Windows desktop and laptop PCs.
• Proficiency in Active Directory/Microsoft Exchange.
• Experience installing software, patches, and updates on desktop computers and laptops.
• Troubleshooting basic network, software, and printing problems.
• Willingness to learn new and existing computer technologies.
• Ability to meet deadlines and manage stress in high-pressure situations.
• Strong sense of discretion and confidentiality.
• Ability to communicate technical concepts to audiences with different levels of technical knowledge.
• Valid driver’s license preferred.

Responsibilities

• Manage users, groups, and permissions in Active Directory.
• Support all mobile devices, including Microsoft, Apple, and Android devices.
• Assist with networking problems remotely and in-house.
• Install and configure new hardware and software.
• Maintain an organized and responsive JacamCatalyst technology help desk.
• Answer, support, resolve, and document end user technological problems via phone, email, or direct contact.
• Provide end user support in the installation and configuration of desktop computers, peripheral equipment, and software and support their ongoing usability.
• Support, monitor, test, and troubleshoot computer hardware and software problems.
• Provide vendor support by working with vendor IT support contacts to resolve technical problems.
• Contribute resolutions, processes, and procedures to technical support documentation.

Skills

Computer skills

Excel

Customer service

Work ethic

Discretion

Communication

Education

High school or better

Job description

JacamCatalyst is seeking a Desktop Support Analyst II to maintain workstation integrity and support employees across the organization. You will serve as the main point of contact for technical issues, manage AD environments, and work with administrators on system tasks.

The role emphasizes hands-on support for Windows desktops, mobile devices, and software, along with documentation and vendor coordination to resolve problems and improve IT operations.