Helpdesk Technician

Apex Systems; Bethel (AK); On-site; USD 27,552 - 41,328; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan with company match

Employee stock purchase program (ESPP)

Health Savings Account (HSA)

Employee Assistance Program (EAP)

Job summary

A leading tech support company is seeking a Helpdesk Technician in Bethel, AK. This full-time position involves providing tier-1 support for Windows environments, troubleshooting MS Teams, and ensuring the operation of desktops and endpoints. The ideal candidate should have 3-5 years of IT experience and A+ Certification. Additionally, they will engage with users to resolve issues efficiently. The role offers competitive pay and an extensive benefits package.

Qualifications

• 3–5 years of IT experience in Tier 1 or Tier 2 support roles.
• Proficiency in Windows 10 and Windows 11 systems.
• Strong understanding of Office 365 applications.

Responsibilities

• Diagnose and resolve issues with user devices and equipment.
• Provide assistance for Windows 10 and Windows 11 systems.
• Support users with Outlook, Teams, and other O365 applications.
• Assist with configuration, connectivity, and user issues for MS Teams.
• Deliver onsite technical help for hardware, software, and peripherals.
• Support device setup, imaging, and deployment processes.
• Provide clear, customer-focused technical assistance and communication.

Skills

A+ Certification

Technical support

Troubleshooting

Customer engagement

Job description

Join to apply for the Helpdesk Technician role at Apex Systems.

Job#: 3017053
Location: Bethel, AK
Schedule: 35–40 hours per week, Monday–Friday (open to 4x10 schedule)
Pay Rate: $20–$30 per hour
Contract Length: 6 months to 1 year

Job Overview

The Onsite Tier‑1 Helpdesk Support Technician will provide hands‑on technical assistance to end users, ensuring reliable operation of desktops, endpoints, and related systems. This role requires strong troubleshooting skills, customer engagement, and the ability to resolve a wide range of technical issues efficiently.

Key Responsibilities

• Hands‑on technical support: Diagnose and resolve issues with user devices and equipment.
• Windows environment support: Provide assistance for Windows 10 and Windows 11 systems.
• Office 365 administration: Support users with Outlook, Teams, and other O365 applications.
• MS Teams troubleshooting: Assist with configuration, connectivity, and user issues.
• Desktop and endpoint support: Deliver onsite technical help for hardware, software, and peripherals.
• System provisioning: Support device setup, imaging, and deployment processes.
• End‑user engagement: Provide clear, customer‑focused technical assistance and communication.

Qualifications

• A+ Certification or equivalent technical education.
• 3–5 years of IT experience in Tier 1 or Tier 2 support roles.

Benefits

Apex offers an extensive benefits package including medical, dental, vision, life, disability, and supplemental insurance plans. Employees may also participate in an employee stock purchase program (ESPP), a 401(k) plan with company match after 12 months, a Health Savings Account (HSA), and an Employee Assistance Program (EAP) with up to 8 free counseling sessions. Additional perks include professional development resources, certification prep discounts, and corporate discount savings.

Employment Details

Seniority level: Mid‑Senior level
Employment type: Full‑time

Equal Opportunity Employer

Apex Systems is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, creed, sex, age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.