Support Services Technician-Peosta

Northeast Iowa Community College; Peosta (IA); On-site; USD 42,000 - 52,000; Full time

Job summary

Northeast Iowa Community College seeks a motivated Helpdesk Technician to join a team delivering broad helpdesk services and technical support across campus and district. You will assist with end-user computers, classroom technology, and network support, helping resolve issues and maintaining guides and knowledge resources.

Responsibilities include user onboarding, managing Google Workspace for Education and Brightspace LMS tasks, and supporting the college's computer and phone systems while

Qualifications

• Knowledge of PC hardware and software and ability to learn NICC's system.
• Competent in record-keeping skills.
• Able to resolve users' problems by troubleshooting and delivering useful solutions.

Responsibilities

• Provide helpdesk support by logging and resolving end-user problems.
• Assist with maintenance of Google Workspace for Education and Brightspace LMS.
• Coordinate and assist with installation, maintenance, troubleshooting, and repair of networked and portable devices.

Skills

PC hardware and software

Troubleshooting

Record-keeping

Education

Associate degree in computer science or similar subject area

Tools

Google Workspace for Education

Brightspace LMS

Job description

JOB PURPOSE / GOAL : Member of a team providing broad Helpdesk services and technical support to the college, with emphasis on cross-training and knowledge redundancy. Create and maintain an efficient work and learning environment through the provision of all endpoint technologies used by NICC . To serve NICC in delivering computer-based endpoint, classroom technology, network support, and network infrastructure assistance to support the end-user. Implement and maintain technology systems utilizing best practices. Establish communication standards for district-wide collaboration.

Duties and Responsibilities

Reports to the Director of Technology Support Services for campus-based and district responsibilities.

Address all communications directed to the college Computer Helpdesk (calls, tickets, chats, etc.).

Determine the nature of problems, log the details of problems, help users resolve problems whenever possible, and refer problems to the appropriate CIS staff as required.

Track problem resolution progress; keep in contact with the users who reported the problems, and log solutions.

Provide individualized new employee orientation of computer and phone systems as required. Create and maintain system user guides as needed.

Assist with maintenance of user information in the College's Google Workspace for Education instance.

Assist with maintenance of course information in the College's Learning Management System ( LMS ), Brightspace.

Qualifications

EDUCATION AND EXPERIENCE REQUIREMENTS :

Associate degree in computer science or similar subject area preferred. Equivalent relevant experience may substitute for a degree.

CERTIFICATIONS AND LICENSES :

Must possess a valid driver's license.
Knowledge of PC hardware and software, with the ability to learn NICC's system. Competent in record-keeping skills. Excellent personal relations skills. Able to resolve users' problems by troubleshooting and delivering useful solutions.

Essential Functions

Assist with maintenance of information in the College's MyCampus portal.

Assist with Ellucian Colleague user maintenance and other responsibilities as assigned by the Data Services team.

Assist with user maintenance in the phone system.

Coordinate and assist with installation, maintenance, troubleshooting, and repair of networked and portable computers, and mobile and peripheral devices, at Campuses and associated Centers.

Maintain parts, supplies, and records for computer and printing systems.

Perform general software troubleshooting and installation, and maintain software installations on college devices.

Assist with network cabling.

Assist with technical aspects of classroom technology.

Open Date

Open Date 10/22/2026

Close Date

Open Until Filled Yes