Help Desk Technician — Remote Evening & Weekend Support

Dexian; Plano (TX); Hybrid; USD 30,307 - 33,062; Full time

Job summary

A leading IT services company in Plano, Texas is seeking a Senior Technical Recruiter for full-cycle recruitment. The ideal candidate will work as a Service Desk Agent, providing technical support for internal users in a call center environment. Responsibilities include troubleshooting software-related issues and responding to user requests via calls and chats. This is an entry-level contract position offering competitive pay between $22-$24/hr, with a mix of onsite and remote work during business hours.

Qualifications

• Experience in Help Desk / Service Desk or IT Support roles.
• Strong communication and customer service skills required.
• Willingness to work shift-based schedules, including nights and weekends.

Responsibilities

• Provide remote application and technical support to internal users.
• Respond to inbound calls and chat requests efficiently.
• Troubleshoot primarily software-related issues.
• Log and track tickets using a ticketing system.
• Support onboarding and training of new team members.

Skills

Help Desk / Service Desk experience

Strong communication skills

Customer service skills

Familiarity with ticketing systems

Remote support tool proficiency

Job description

A leading IT services company in Plano, Texas is seeking a Senior Technical Recruiter for full-cycle recruitment. The ideal candidate will work as a Service Desk Agent, providing technical support for internal users in a call center environment. Responsibilities include troubleshooting software-related issues and responding to user requests via calls and chats. This is an entry-level contract position offering competitive pay between $22-$24/hr, with a mix of onsite and remote work during business hours.