Help Desk Technician

Dexian; Plano (TX); Hybrid; USD 30,307 - 33,062; Full time

Job summary

A leading IT services company in Plano, Texas is seeking a Senior Technical Recruiter for full-cycle recruitment. The ideal candidate will work as a Service Desk Agent, providing technical support for internal users in a call center environment. Responsibilities include troubleshooting software-related issues and responding to user requests via calls and chats. This is an entry-level contract position offering competitive pay between $22-$24/hr, with a mix of onsite and remote work during business hours.

Qualifications

• Experience in Help Desk / Service Desk or IT Support roles.
• Strong communication and customer service skills required.
• Willingness to work shift-based schedules, including nights and weekends.

Responsibilities

• Provide remote application and technical support to internal users.
• Respond to inbound calls and chat requests efficiently.
• Troubleshoot primarily software-related issues.
• Log and track tickets using a ticketing system.
• Support onboarding and training of new team members.

Skills

Help Desk / Service Desk experience

Strong communication skills

Customer service skills

Familiarity with ticketing systems

Remote support tool proficiency

Job description

Senior Technical Recruiter @ Dexian | Full-Cycle Recruitment

Base pay range

$22.00/hr - $24.00/hr

Direct message the job poster from Dexian

Job Description:

Duration: 10+ Month of Contract

Work Mode: Onsite during core business hours; nights, weekends, second shift, and holidays are remote

Job Summary: We are looking for a customer-focused Service Desk Agent to provide technical support to internal users in a fast-paced call center environment. The role involves troubleshooting application issues, responding to calls and chats, and ensuring timely resolution of IT incidents.

Key Responsibilities

• Provide remote application and technical support to internal users
• Respond to inbound calls and chat requests efficiently
• Troubleshoot primarily software-related issues; assist with basic hardware queries
• Log, track, and elevate tickets using a ticketing system (ServiceNow preferred)
• Remotely access end‑user systems to resolve issues and achieve first‑call resolution
• Support onboarding and training of new team members as needed

Basic Requirements

• Experience in Help Desk / Service Desk or IT Support roles
• Strong communication and customer service skills
• Familiarity with ticketing systems and remote support tools
• Willingness to work shift‑based schedules, including nights and weekends

Training & Schedule

• Rotational shifts based on business needs (including weekends)
• Training: First 2 weeks: Monday–Friday, 8:00 AM–5:00 PM (classroom‑style training)

DEXIAN is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

Seniority level

• Entry level

Employment type

• Contract

Job function

• Administrative

Industries

• IT System Training and Support