Help Desk Technician - Patch Mgmt & AD Expert (Mid-Level)

Filetwigbay; Owensboro (KY); Presencial; USD 70.000 - 99.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Mentorship

Benefits

Flexibility

Descripción de la vacante

Humana in Kentucky seeks a mid-level Help Desk Technician who thrives on solving problems with self-motivation and patch management. From day one you own a slice of the technology mission, with $70,000 - $99,000 per year and an expectation of around 5 years of experience.

You will scale Patch Management from Owensboro to a KY-wide rollout, mentor junior engineers, and build self-service tools to reduce ticketing.

Formación

• Working knowledge of Active Directory alongside transferable Subnetting chops.
• Comfort being measured against a clear mid-level bar.
• Ownership mindset with company money as your own.
• Detail-oriented approach with a commitment to accuracy.
• Confident communicator across email, calls, and in-person meetings.
• Solid understanding of technology best practices and industry standards.

Responsabilidades

• Scale Humana's Patch Management services from Owensboro pilot to KY-wide rollout
• Mentor junior engineers and contribute to a strong code-review culture
• Build Attention Management self-service tools so Owensboro teams stop filing tickets for everything
• Scale data pipelines processing millions of events with Patch Management
• Sketch the Active Directory architecture, defend it in review, then build the thing
• Read the Problem Solving stack traces others skim past, and trace bugs to their root

Conocimientos

Active Directory

Subnetting

Ownership mindset

Detail orientation

Communication

Technology best practices

Descripción del empleo

Humana in Kentucky seeks a mid-level Help Desk Technician who thrives on solving problems with self-motivation and patch management. From day one you own a slice of the technology mission, with $70,000 - $99,000 per year and an expectation of around 5 years of experience.

You will scale Patch Management from Owensboro to a KY-wide rollout, mentor junior engineers, and build self-service tools to reduce ticketing.