Help Desk Technician

Filetwigbay; Owensboro (KY); On-site; USD 70,000 - 99,000; Full time

Benefits offered by this job

Mentorship

Benefits

Flexibility

Job summary

Humana in Kentucky seeks a mid-level Help Desk Technician who thrives on solving problems with self-motivation and patch management. From day one you own a slice of the technology mission, with $70,000 - $99,000 per year and an expectation of around 5 years of experience.

You will scale Patch Management from Owensboro to a KY-wide rollout, mentor junior engineers, and build self-service tools to reduce ticketing.

Qualifications

• Working knowledge of Active Directory alongside transferable Subnetting chops.
• Comfort being measured against a clear mid-level bar.
• Ownership mindset with company money as your own.
• Detail-oriented approach with a commitment to accuracy.
• Confident communicator across email, calls, and in-person meetings.
• Solid understanding of technology best practices and industry standards.

Responsibilities

• Scale Humana's Patch Management services from Owensboro pilot to KY-wide rollout
• Mentor junior engineers and contribute to a strong code-review culture
• Build Attention Management self-service tools so Owensboro teams stop filing tickets for everything
• Scale data pipelines processing millions of events with Patch Management
• Sketch the Active Directory architecture, defend it in review, then build the thing
• Read the Problem Solving stack traces others skim past, and trace bugs to their root

Skills

Active Directory

Subnetting

Ownership mindset

Detail orientation

Communication

Technology best practices

Job description

We are looking for a mid-level Help Desk Technician who thrives on solving hard problems with Self-Motivation and Patch Management. From day one you own a slice of the technology mission, earn $70,000 - $99,000, and lean on 5 years to move fast.

Key Responsibilities

• Scale Humana's Patch Management services from Owensboro pilot to KY-wide rollout
• Mentor junior engineers and contribute to a strong code-review culture
• Build Attention Management self-service tools so Owensboro teams stop filing tickets for everything
• Scale data pipelines processing millions of events with Patch Management
• Sketch the Active Directory architecture, defend it in review, then build the thing
• Read the Problem Solving stack traces others skim past, and trace bugs to their root

What You'll Bring

• Working knowledge of Active Directory alongside transferable Subnetting chops
• Comfort being measured against a clear mid-level bar
• The kind of ownership that treats the company's money like your own
• Detail-oriented approach with a commitment to accuracy
• Confident communicator across email, calls, and in-person meetings
• Solid understanding of technology best practices and industry standards

Humana is the fast-moving KY company that built its name on technology work nobody else wanted to do properly. We assume good intent first and ask clarifying questions second, which keeps the ego-light days drama-free.

We seal the offer with $70,000 - $99,000, mentorship, benefits, and flexibility, the four reasons KY talent picks Humana first.