Help Desk Technician

Blue Cross Blue Shield; Louisville (KY); Hybrid; USD 69,000 - 101,000; Full time

Benefits offered by this job

Growth coaching

Flexible benefits package

Job summary

Blue Cross Blue Shield in Louisville, KY is expanding its technology group and seeking a mid-level Help Desk Technician who values reliability as a feature. The role emphasizes ownership and a track record of Office 365 Migration, with a salary range of $69,000 to $101,000.

You will join a hybrid team, defend uptime, and tackle edge cases across the platform while collaborating with data teams to surface insights from production systems.

Qualifications

• 3+ years of experience with IT support, troubleshooting, and network basics.
• Proficiency in Bash scripting and scripting automation.
• Experience with Office 365 Migration and modern collaboration tools.

Responsibilities

• Translate business requirements into technical tasks and specs.
• Maintain uptime and reliability for Blue Cross Blue Shield systems.
• Keep Innovation CI workflows fast and stable in Louisville, KY.
• Handle edge cases in billing and platform integrations.
• Bridge Wireshark data with platform services for smooth communication.
• Collaborate with data teams to surface production insights.

Skills

Bash scripting

Office 365 Migration

Wireshark

Hybrid team experience

Adaptability

CompTIA Network+

Tools

Wireshark

Job description

We're growing the technology group at Blue Cross Blue Shield and need a mid-level Help Desk Technician who treats reliability as a feature, not an afterthought. Take ownership, lean on your 5 years of Office 365 Migration, and earn $69,000 - $101,000 as part of a team that grows with you.

Key Responsibilities

• Translate quick-to-ship business requirements into technical specifications and tasks
• Defend Blue Cross Blue Shield uptime through the 2 a.m. Louisville pages nobody volunteers for
• Keep Blue Cross Blue Shield's Innovation CI under ten minutes so Louisville, KY engineers stay in flow
• Own the scrappy-but-steady edge cases in Blue Cross Blue Shield's Innovation billing nobody else wants to touch
• Bridge Wireshark and Innovation so the two halves of Blue Cross Blue Shield's platform finally talk
• Work closely with data teams to surface insights from production systems

What You'll Bring

• 3 years of learning when to trust the process and when to break it
• Mid-level fluency in Bash Scripting, with Wireshark on your roadmap
• Familiarity with the rhythms of a learning-obsessed hybrid team
• Adaptability and resilience when facing shifting requirements
• Proven CompTIA Network+ results, ideally seasoned in Louisville, KY

Plenty of firms claim to do technology; Blue Cross Blue Shield actually does it, and from Louisville no less, with an experiment-friendly stubbornness about quality. Politics die fast at Blue Cross Blue Shield because we put the awkward stuff on the table early.

Picture $69,000 - $101,000 as the floor, not the ceiling, with growth coaching and a benefits package that actually flexes around your life.

Reopened and refreshed, the search for a mid-level candidate runs hot today.