Help Desk Technician — Reliability Lead & Growth Catalyst

Blue Cross and Blue Shield of Kansas Inc.; Louisville (KY); Hybrid; USD 69,000 - 101,000; Full time

Benefits offered by this job

Growth coaching

Flexible benefits package

Job summary

Blue Cross Blue Shield in Louisville, KY is expanding its technology group and seeking a mid-level Help Desk Technician who values reliability as a feature. The role emphasizes ownership and a track record of Office 365 Migration, with a salary range of $69,000 to $101,000.

You will join a hybrid team, defend uptime, and tackle edge cases across the platform while collaborating with data teams to surface insights from production systems.

Qualifications

• 3+ years of experience with IT support, troubleshooting, and network basics.
• Proficiency in Bash scripting and scripting automation.
• Experience with Office 365 Migration and modern collaboration tools.

Responsibilities

• Translate business requirements into technical tasks and specs.
• Maintain uptime and reliability for Blue Cross Blue Shield systems.
• Keep Innovation CI workflows fast and stable in Louisville, KY.
• Handle edge cases in billing and platform integrations.
• Bridge Wireshark data with platform services for smooth communication.
• Collaborate with data teams to surface production insights.

Skills

Bash scripting

Office 365 Migration

Wireshark

Hybrid team experience

Adaptability

CompTIA Network+

Tools

Wireshark

Job description

Blue Cross Blue Shield in Louisville, KY is expanding its technology group and seeking a mid-level Help Desk Technician who values reliability as a feature. The role emphasizes ownership and a track record of Office 365 Migration, with a salary range of $69,000 to $101,000.

You will join a hybrid team, defend uptime, and tackle edge cases across the platform while collaborating with data teams to surface insights from production systems.