Help Desk Technician - Mentored Growth in Idaho Falls

Egreenservices; Idaho Falls (ID); On-site; USD 91,000 - 132,000; Full time

Benefits offered by this job

Mentorship

Real benefits

Idaho Falls flexibility

Job summary

Kohls in Idaho Falls, ID seeks a Help Desk Technician to support production-level software and customer-facing tools. You will mentor in ServiceNow and Zendesk contexts while collaborating with a local team on-site, contributing to a reliable IT service experience.

The role emphasizes practical problem solving, hands-on testing, and ensuring smooth operations for our technology roadmap in Idaho Falls, ID.

Qualifications

• ServiceNow depth required.
• Zendesk curiosity expected.
• Collaborative teamwork mindset.
• Customer-focused attitude with strong interpersonal skills.

Responsibilities

• Question the Hyper-V pattern and propose a cleaner approach.
• Hand off ServiceNow runbooks for on-call continuity.
• Write Zendesk integration tests to catch regressions before release.
• Drive Continuous Learning experiments and validate successful ideas.

Skills

Customer-focused

Collaborative mindset

Willingness to relocate

Tools

ServiceNow

Zendesk

Job description

Kohls in Idaho Falls, ID seeks a Help Desk Technician to support production-level software and customer-facing tools. You will mentor in ServiceNow and Zendesk contexts while collaborating with a local team on-site, contributing to a reliable IT service experience.

The role emphasizes practical problem solving, hands-on testing, and ensuring smooth operations for our technology roadmap in Idaho Falls, ID.