Help Desk Technician — Remote-Friendly Desktop Support

Energy Innovation Corp; Springfield (OH); Hybrid; USD 66,000 - 97,000; Full time

Benefits offered by this job

Mentorship

Clear ladder

Real benefits

Flexible remote days

Job summary

Macy's in Springfield, OH is seeking a Help Desk Technician with 3+ years of technology experience to own desktop support projects and collaborate with a sharp team. The role offers a salary range of $66,000 to $97,000 and a path with mentorship and clear growth ladder.

You'll translate complex tech issues into accessible solutions, draft Nagios diagrams, and contribute to faster, more reliable experiences for Macy's users.

Qualifications

• 3+ years of technology experience
• Self-motivated and able to work independently
• Ability to thrive both independently and as part of a tight-knit team
• Calm under the purpose-soaked chaos a mid-level role tends to generate
• Comfort navigating ambiguity when the brief arrives half-written
• Curiosity and a continuous drive to sharpen your technology craft
• Fluency across Antivirus Management and Bash, with strong opinions on both

Responsibilities

• Slice the ambitious technology monolith into Desktop Support services Springfield, OH can deploy alone
• Decode the undocumented Analytical Thinking service nobody at Macys remembers writing
• Sketch Nagios sequence diagrams that make the technology flow obvious to everyone
• Shave milliseconds off the technology hot path that Macys users feel every click
• Set the Analytical Thinking coding standards the rest of Macys engineering follows

Skills

Desktop Support

Analytical Thinking

Bash

Antivirus Management

Team Collaboration

Tools

Nagios

Job description

Macy's in Springfield, OH is seeking a Help Desk Technician with 3+ years of technology experience to own desktop support projects and collaborate with a sharp team. The role offers a salary range of $66,000 to $97,000 and a path with mentorship and clear growth ladder.

You'll translate complex tech issues into accessible solutions, draft Nagios diagrams, and contribute to faster, more reliable experiences for Macy's users.