IT Support & Onboarding Coordinator

RWD Consulting, LLC; Idaho Falls (ID); On-site; USD 45,000 - 65,000; Full time

Job summary

RWD Consulting, LLC in Idaho Falls, ID seeks an IT Support professional to provide frontline IT services across locations. You will handle onboarding/offboarding IT actions, maintain hardware/software knowledge, and coordinate service delivery to all personnel.

You will monitor Remedy tickets, assist with ticket resolution within SLAs, and contribute to standardizing software configuration and support processes across NR IT teams.

Qualifications

• Bachelor's degree or minimum of four (4) years relevant experience.

Responsibilities

• Provide personnel at all locations with IT support by understanding requirements and mobilizing/coordinating support from site personnel.
• Field general IT questions/issues as needed and provide direct IT support to personnel.
• Execute employee on-boarding and off-boarding IT-actions.
• Maintaining a knowledgebase of current hardware and software in NRLFO to support maintenance, enhancements, and refresh cycles.
• Facilitate item delivery, asset tracking, installation request, installation progress, product documentation, driver maintenance, and end-user feedback.
• Assist in the approval, installation, configuration and ongoing support of software.
• Assist/coordinate or develop solutions on issues related to the connectivity and configuration of non-enterprise.
• Provide or arrange specialized training for unique hardware or software.
• Monitors status of open NRLFO Remedy tickets and assist in tracking, prioritizing, and resolving open tickets with applicable NR IT personnel to ensure tickets are resolved within established service level agreements.
• Identify IT-related trends and problems that prevent NRLFO employees from accomplishing their work, recommend solutions, and take/coordinate actions to resolve.

Education

Bachelor's degree

Job description

RWD Consulting, LLC in Idaho Falls, ID seeks an IT Support professional to provide frontline IT services across locations. You will handle onboarding/offboarding IT actions, maintain hardware/software knowledge, and coordinate service delivery to all personnel.

You will monitor Remedy tickets, assist with ticket resolution within SLAs, and contribute to standardizing software configuration and support processes across NR IT teams.