Help Desk Technician

Capital Partners; Pocatello (ID); On-site; USD 90,000 - 122,000; Full time

Benefits offered by this job

Mentorship program

Job summary

Capital Partners in Pocatello, Idaho, is seeking a Help Desk Technician fluent in Zendesk. The role supports high-availability platforms and offers mentorship and a clear path to senior technology work.

With a focus on on-site collaboration, you will tackle Jira Service Management tuning, incident postmortems, and ownership of billing edge cases while contributing to ongoing innovation reports.

Qualifications

• Demonstrated ability to teach what you know to someone greener.
• Colleagues rely on CompTIA Security+ knowledge.
• Experience as a collaborative team player in steady-state operations.
• Comfortable owning projects from concept through delivery.
• Proven follow-through with shipped outcomes, not just intentions.
• Hyper-V fundamentals plus Linux Administration polish.

Responsibilities

• Meet with users in Pocatello to learn what the Linux Administration tool needs.
• Tune Jira Service Management queries to reduce timeouts under load.
• Stitch Creativity events into the Innovation pipeline for technology reports.
• Reverse-engineer the Microsoft Intune format Capital Partners inherited and documented.
• Respond to on-call rotations and participate in incident postmortems.
• Own edge cases in Jira Service Management billing.

Skills

Teaching ability

CompTIA Security+

Team player

Ownership of projects

Follow-through

Tools

Zendesk

Jira Service Management

Microsoft Intune

Hyper-V

Job description

We engineer high-availability platforms, and we are searching for a Help Desk Technician fluent in Zendesk to keep them humming. The $90,000 - $122,000 is the floor, not the ceiling; with 6 years and technology ownership, this Capital Partners role keeps rising.

Key Responsibilities

• Sit with technology users in Pocatello to learn what the Linux Administration tool really needs
• Tune Jira Service Management queries until the ID database stops timing out under load
• Stitch Creativity events into the Innovation pipeline feeding Capital Partners's technology reports
• Reverse-engineer the joyfully-rigorous Microsoft Intune format Capital Partners inherited and never documented
• Respond to on-call rotations and participate in incident postmortems
• Own the fiercely-supportive edge cases in Capital Partners's Jira Service Management billing nobody else wants to touch

What You'll Bring

• Demonstrated ability to teach what you know to someone greener
• A knack for CompTIA Security+ that colleagues quietly come to rely on
• Familiarity with the rhythms of a steady-handed internship team
• A team player who lifts up colleagues and shares credit
• Comfortable owning projects from concept through delivery
• Proven follow-through, measured in shipped things rather than good intentions
• Hyper-V fundamentals plus the Linux Administration polish clients notice

Recognized for our outcome-focused work in technology, Capital Partners continues to grow its presence across ID. We give people autonomy early and trust them to ask for support when they need it.

Compensation lands at $90,000 - $122,000, mentorship is built in, and the path from here to senior technology work is mapped, not vague.

Our Pocatello team is currently shortlisting candidates for this position.