Zendesk-Focused Help Desk Technician — Growth Path & Mentorship

Capital Partners; Pocatello (ID); Vor Ort; USD 90.000 - 122.000; Vollzeit

Benefits dieser Stelle

Mentorship program

Zusammenfassung

Capital Partners in Pocatello, Idaho, is seeking a Help Desk Technician fluent in Zendesk. The role supports high-availability platforms and offers mentorship and a clear path to senior technology work.

With a focus on on-site collaboration, you will tackle Jira Service Management tuning, incident postmortems, and ownership of billing edge cases while contributing to ongoing innovation reports.

Qualifikationen

• Demonstrated ability to teach what you know to someone greener.
• Colleagues rely on CompTIA Security+ knowledge.
• Experience as a collaborative team player in steady-state operations.
• Comfortable owning projects from concept through delivery.
• Proven follow-through with shipped outcomes, not just intentions.
• Hyper-V fundamentals plus Linux Administration polish.

Aufgaben

• Meet with users in Pocatello to learn what the Linux Administration tool needs.
• Tune Jira Service Management queries to reduce timeouts under load.
• Stitch Creativity events into the Innovation pipeline for technology reports.
• Reverse-engineer the Microsoft Intune format Capital Partners inherited and documented.
• Respond to on-call rotations and participate in incident postmortems.
• Own edge cases in Jira Service Management billing.

Kenntnisse

Teaching ability

CompTIA Security+

Team player

Ownership of projects

Follow-through

Tools

Zendesk

Jira Service Management

Microsoft Intune

Hyper-V

Jobbeschreibung

Capital Partners in Pocatello, Idaho, is seeking a Help Desk Technician fluent in Zendesk. The role supports high-availability platforms and offers mentorship and a clear path to senior technology work.

With a focus on on-site collaboration, you will tackle Jira Service Management tuning, incident postmortems, and ownership of billing edge cases while contributing to ongoing innovation reports.