Help Desk Technician — Path to Security & Cloud

Kaizen Solutions Group; Columbus (OH); Hybrid; USD 42,000 - 56,000; Full time

Job summary

Kaizen Solutions Group is seeking an entry-level IT Help Desk professional in Columbus, OH. The role focuses on supporting end users with hardware, software, and access issues, with mentorship and a path toward security and cloud.

Responsibilities include imaging workstations, managing accounts and access, documenting solutions, and escalating complex issues as needed. The ideal candidate has 0-2 years in IT support, strong customer service, basic networking and Windows knowledge, and attention

Qualifications

• 0-2 years IT support experience.
• Customer-service mindset.
• Basic networking and Windows knowledge.
• Reliable and detail-oriented.

Responsibilities

• Set up and image workstations.
• Manage accounts and access requests.
• Document solutions in the knowledge base.
• Escalate complex issues.

Skills

Help Desk

Windows

Active Directory

Ticketing

Troubleshooting

Job description

Kaizen Solutions Group is seeking an entry-level IT Help Desk professional in Columbus, OH. The role focuses on supporting end users with hardware, software, and access issues, with mentorship and a path toward security and cloud.

Responsibilities include imaging workstations, managing accounts and access, documenting solutions, and escalating complex issues as needed. The ideal candidate has 0-2 years in IT support, strong customer service, basic networking and Windows knowledge, and attention