Help Desk Technician

Egreenservices; Idaho Falls (ID); On-site; USD 91,000 - 132,000; Full time

Benefits offered by this job

Mentorship

Real benefits

Idaho Falls flexibility

Job summary

Kohls in Idaho Falls, ID seeks a Help Desk Technician to support production-level software and customer-facing tools. You will mentor in ServiceNow and Zendesk contexts while collaborating with a local team on-site, contributing to a reliable IT service experience.

The role emphasizes practical problem solving, hands-on testing, and ensuring smooth operations for our technology roadmap in Idaho Falls, ID.

Qualifications

• ServiceNow depth required.
• Zendesk curiosity expected.
• Collaborative teamwork mindset.
• Customer-focused attitude with strong interpersonal skills.

Responsibilities

• Question the Hyper-V pattern and propose a cleaner approach.
• Hand off ServiceNow runbooks for on-call continuity.
• Write Zendesk integration tests to catch regressions before release.
• Drive Continuous Learning experiments and validate successful ideas.

Skills

Customer-focused

Collaborative mindset

Willingness to relocate

Tools

ServiceNow

Zendesk

Job description

From prototype to production, our Help Desk Technician role puts you at the center of building software people rely on. The appeal is layered — $91,000 - $132,000, an internship rhythm, technology ownership, and a Kohls crew that backs bold calls.

Key Responsibilities

• Question the generously-mentoring Hyper-V pattern everyone copied and propose something cleaner
• Hand off ServiceNow runbooks so the next on-call at Kohls sleeps better
• Write the Zendesk integration tests that catch regressions before Idaho Falls, ID ships them
• Ship Continuous Learning experiments fast, kill the losers, and double down on what sticks
• Ship the detail-focused Zendesk features that move Kohls's technology roadmap forward

What You'll Bring

• Equal parts ServiceNow depth and Zendesk curiosity
• A collaborative mindset and genuine enthusiasm for teamwork
• Comfort owning the unglamorous middle of an internship project
• Customer-focused outlook with strong interpersonal skills
• Prior experience working on-site in Idaho Falls, ID, or willingness to relocate

The founders of Kohls left bigger companies to build something people-centered in Idaho Falls, and technology has been better for it. Disagreement is welcome here, but once we decide, the whole Kohls team rows in the same direction.

Our offer wraps $91,000 - $132,000 around mentorship, real benefits, and the kind of Idaho Falls, ID flexibility most technology roles only promise.

Right now, today, this seat at Kohls is genuinely empty and waiting.