Entry-Level Service Desk Technician — IT Support

Frontline Managed Services; Creve Coeur (MO); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Sign-on bonus

401(k) matching

Dental insurance

Health insurance

Health savings account

Paid time off

Referral program

Vision insurance

Job summary

Frontline Managed Services is seeking a Service Desk professional to be the first point of contact for clients with hardware, software, or network issues. You will diagnose problems quickly and perform initial research using remote access and admin tools.

The role requires a high school diploma, clear written and verbal communication, and strong team collaboration. Expect 37.5 hours weekly, an 8-hour shift with possible weekend coverage, and a pay rate of $15.00 per hour.

Qualifications

• High school diploma or equivalent required.
• Clear, professional communication—strong verbal, written, and accurate typing skills.
• Reliable team player who collaborates effectively in a group setting.
• Consistently professional with colleagues and end users; remains composed in a fast-paced, sometimes stressful situations.
• High initiative and follow-through; strong critical thinking; manages multiple priorities in a detail-oriented, high-volume environment and makes decisions based on research.

Responsibilities

• Act as the primary contact for customers needing assistance with hardware, software, network, or other technical/non-technical issues.
• Deliver support via phone, email, and chat.
• Troubleshoot by identifying, diagnosing, and resolving issues using knowledge-base articles, prior incident history, peer input, or by routing to the appropriate escalation tier.
• Leverage screen-sharing and remote-control tools to validate, gather, and assess the reported problem.
• Create and update tickets for every request, capturing clear, complete, and detailed information to enable effective follow-up by the Service Desk or downstream teams.
• Maintain consistent, reliable attendance.

Skills

Clear communication

Team collaboration

Calm under pressure

Typing skills

Research-oriented

Education

High school diploma or equivalent

Job description

Frontline Managed Services is seeking a Service Desk professional to be the first point of contact for clients with hardware, software, or network issues. You will diagnose problems quickly and perform initial research using remote access and admin tools.

The role requires a high school diploma, clear written and verbal communication, and strong team collaboration. Expect 37.5 hours weekly, an 8-hour shift with possible weekend coverage, and a pay rate of $15.00 per hour.