Service Desk Tech (Tier I–II) – Fast-Paced IT Support

Inceed; Castle Rock (CO); On-site; USD 45,000 - 65,000; Part time

Benefits offered by this job

Health insurance

Dental and vision insurance

Paid time off

401k

Job summary

A staffing firm is seeking a Mid-Senior level Service Desk Tier I & II Technician in Castle Rock, CO. The role involves providing exceptional customer service and technical support, troubleshooting hardware and software issues, and assisting users with their IT needs. Candidates should have at least 3 years of experience in a help desk environment and possess strong communication skills. This position offers various benefits including health insurance and paid time off, and requires no sponsorship.

Qualifications

• 3+ years in a customer service or help desk environment.
• Strong communication and documentation skills required.
• Experience with hardware troubleshooting for laptops and printers.

Responsibilities

• Provide technical support via phone, email, and ticketing system.
• Assist users with Active Directory account issues.
• Document all work clearly in the ticketing system.

Skills

Customer service

Troubleshooting hardware

Windows 10 support

Documentation

Microsoft Office 365 support

Education

High school diploma or GED

Computer-related education

Tools

ServiceNow

SCCM

Active Directory

Job description

A staffing firm is seeking a Mid-Senior level Service Desk Tier I & II Technician in Castle Rock, CO. The role involves providing exceptional customer service and technical support, troubleshooting hardware and software issues, and assisting users with their IT needs. Candidates should have at least 3 years of experience in a help desk environment and possess strong communication skills. This position offers various benefits including health insurance and paid time off, and requires no sponsorship.