Senior IT Help Desk Technician - ITIL-Driven Support Pro

CGS Federal (Contact Government Services); United States; On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health, Dental, and Vision

Life Insurance

401k

Paid Time Off

Job summary

A government contracting firm in the United States seeks a Senior Help Desk Technician to provide essential Level 1 & 2 support to users, including senior management and support staff. The ideal candidate will have experience with tools like Adobe Connect and a preferred DOD clearance. The role involves various responsibilities, such as IT inventory management and user training. CGS offers comprehensive benefits, fostering an environment that encourages professional growth.

Qualifications

• One year or more Adobe Connect or related online meeting center set-up experience is advantageous.
• Active DOD clearance of Level 6 Public Trust or above is preferred.

Responsibilities

• Provide Level 1 & 2 Help Desk support services to end users.
• Conduct and maintain accountable IT inventories using spreadsheets.
• Submit weekly status reports and monthly surveys.
• Set up and support conference and training rooms.

Skills

Backup/Restoration admin/support

File Server support

User Account/Mailbox administration

Software/Hardware installation

End-user training

Creation of procedural documentation

Accurately answer user support questions

Education

ITIL Foundations certification

Job description

A government contracting firm in the United States seeks a Senior Help Desk Technician to provide essential Level 1 & 2 support to users, including senior management and support staff. The ideal candidate will have experience with tools like Adobe Connect and a preferred DOD clearance. The role involves various responsibilities, such as IT inventory management and user training. CGS offers comprehensive benefits, fostering an environment that encourages professional growth.