Help Desk Technician — Learn & Grow in IT Support

Westernbanks; Devils Lake, Northern (ND, KY); Hybrid; USD 38,000 - 52,000; Full time

Job summary

Western State Bank is seeking a Help Desk Support Specialist to join the IT team in Devils Lake, ND. You’ll be the first line of assistance for colleagues, helping with computers, printers, software, and access issues.

We provide training and opportunities to grow technical knowledge while delivering friendly, clear support. Join a collaborative team focused on outstanding service and reliable technology.

Qualifications

• High school diploma or equivalent required.
• Interest in computers and technology is essential.
• Patience and ability to help people, including non-tech users, are important.

Responsibilities

• Troubleshoot computers, phones, printers, software, and access issues.
• Respond to requests by phone, email, and help desk system.
• Set up computers and other technology equipment for team members.
• Assist with software installations, configurations, and updates.
• Explain solutions clearly and document issues for the IT team.
• Escalate complex problems to senior IT staff and learn from resolutions.

Skills

Interest in tech

Problem solving

Customer service

Clear communication

Team player

Willing to learn

Confidential information handling

High school diploma

Education

High school diploma

Job description

Western State Bank is seeking a Help Desk Support Specialist to join the IT team in Devils Lake, ND. You’ll be the first line of assistance for colleagues, helping with computers, printers, software, and access issues.

We provide training and opportunities to grow technical knowledge while delivering friendly, clear support. Join a collaborative team focused on outstanding service and reliable technology.