Help Desk Technician: Grow in IT Support & Customer Service

Mercantile Bank; Grand Rapids (MI); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Competitive compensation

401k match of 5%

Generous vacation time

Tuition reimbursement

Employee stock purchase plan

Health savings accounts

Job summary

A leading community bank in Grand Rapids, Michigan is seeking a Full Time Help Desk Technician to provide IT support and training to employees. This role offers an exciting opportunity for career growth in the technology field, requiring a strong commitment to exceptional customer service and technical problem-solving. The ideal candidate will have at least 1 year of experience and be proficient in Windows operating systems. Benefits include competitive compensation and generous vacation time.

Qualifications

• At least 1 year of related experience.
• Proficient in Windows operating systems and PC hardware.
• Strong attention to detail and organization.

Responsibilities

• Assist and train internal employees with hardware and software issues.
• Deliver solutions and support for end-users.
• Record inquiries and resolve tickets efficiently.

Skills

Windows operating systems

PC hardware components

Software troubleshooting

Effective time management

Interpersonal and customer service skills

Education

Two-year college degree or specialist certifications

Job description

A leading community bank in Grand Rapids, Michigan is seeking a Full Time Help Desk Technician to provide IT support and training to employees. This role offers an exciting opportunity for career growth in the technology field, requiring a strong commitment to exceptional customer service and technical problem-solving. The ideal candidate will have at least 1 year of experience and be proficient in Windows operating systems. Benefits include competitive compensation and generous vacation time.