Impactful IT Help Desk Specialist

Northwest Bank; Salt Lake City (UT); On-site; USD 42,000 - 64,000; Full time

Job summary

The Northwest Bank is seeking a Help Desk Specialist to resolve, triage, elevate and track all incoming requests for technical assistance, supporting bank staff and ensuring the reliability, security, and efficiency of critical systems.

You will provide first and second level support for internal users, manage the service desk ticketing system, set up user accounts, and coordinate with vendors to resolve hardware and software issues while delivering training materials to staff.

Qualifications

• 2 to 4 years’ experience in a technology support role.
• Proficient with Windows-based operating systems and office suites.
• Strong customer service and communication skills.

Responsibilities

• Provide first and second level tech support for internal staff.
• Record, track, and document incidents through resolution.
• Set up user accounts, permissions, and passwords; install hardware/software.
• Coordinate with vendors and manage IT assets.
• Develop help sheets and knowledge articles for end users.

Skills

Customer service

Communication

Troubleshooting

IT support

Teamwork

Tools

Windows OS

Microsoft Office

Mobile devices management

Printer/AV troubleshooting

Job description

The Northwest Bank is seeking a Help Desk Specialist to resolve, triage, elevate and track all incoming requests for technical assistance, supporting bank staff and ensuring the reliability, security, and efficiency of critical systems.

You will provide first and second level support for internal users, manage the service desk ticketing system, set up user accounts, and coordinate with vendors to resolve hardware and software issues while delivering training materials to staff.