SECRET-Cleared Help Desk Technician III | 24/7 IT Support

General Dynamics Information Technology, Inc.; Lincoln (NE); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401K with company match

Comprehensive health and wellness

Paid education and certifications

Job summary

General Dynamics Information Technology, Inc. is seeking a Help Desk Technician III to be the first point of contact for IT issues. You will diagnose, resolve, or escalate incidents and communicate with end-users through phone, email, chat, and ITSM platforms.

The role requires 3+ years of related IT experience, active SECRET clearance, and ability to work full-time shifts on-site. Strong knowledge of hardware, software, networks and common IT applications is expected.

Qualifications

• Technical training, certification(s) or degree required.
• 3+ years of related IT support experience; education may substitute for experience.
• Active SECRET government clearance required.
• Familiarity with ITSM tools (ServiceNow, Remedy) and ticketing systems.

Responsibilities

• Serve as first point of contact for IT problem resolutions via multiple channels.
• Diagnose, resolve application issues or escalate per SOPs.
• Document requests and incidents with detailed work notes.
• Provide case status updates to management and end-users.
• Maintain courteous customer service at all times.

Skills

Secret clearance

5+ years IT support experience

ITIL Foundation (goal)

CompTIA A+ (target)

Full-time shift readiness

Education

Technical Training, Certification(s) or Degree

Tools

ServiceNow

Remedy

Job description

General Dynamics Information Technology, Inc. is seeking a Help Desk Technician III to be the first point of contact for IT issues. You will diagnose, resolve, or escalate incidents and communicate with end-users through phone, email, chat, and ITSM platforms.

The role requires 3+ years of related IT experience, active SECRET clearance, and ability to work full-time shifts on-site. Strong knowledge of hardware, software, networks and common IT applications is expected.