Help Desk Technician II: IT Support with Secret Clearance

Chenega MIOS SBU; Melbourne (FL); On-site; USD 52,000 - 68,000; Full time

Job summary

Chenega MIOS in Melbourne, FL is seeking a Help Desk Technician II to provide first and second level IT support for INL/A mission systems. You will diagnose issues, perform diagnostics, and maintain desktop and network user services.

The role requires an Associate's degree with 3+ years of relevant experience or 2+ years with substitution, plus a valid US driver’s license and a secret clearance. Travel may be required; strong customer service is essential.

Qualifications

• Associate’s degree in a related field and 3+ years’ relevant experience.
• Education requirement may be substituted with 2+ years’ relevant experience.
• Must have a valid US Drivers license
• Secret clearance required.
• Successfully pass background and drug screening.

Responsibilities

• Answer calls and execute request fulfillment actions.
• Provide functional user support, training issues, initial diagnostics/troubleshooting, account management, and password services.
• Diagnose and resolve issues on unclassified and classified office information systems.
• Provide support for the implementation, troubleshooting, and maintenance of IT systems.
• Provide first-level problem identification, diagnosis, and resolution of problems.
• Maintain and return customers to normal IT Operations with the smallest possible impact on the business activity of the organization’s end user(s).
• Provide tier 1 support to end users for either PC, server, or mainframe applications or hardware.
• Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems.
• Simulate or recreate user problems to resolve operating difficulties.
• Recommend systems modifications to reduce user problems.
• Provide local and remote Technical Support Services for end-user support on multiple networks within the agency.
• Develop and document process and procedural enhancements and assist other departments as needed for continuous process and service improvement.
• Work with the IT Help Desk Lead to ensure the Help Desk maintains compliance with performance standards.

Skills

Customer support

Troubleshooting

Windows OS

Password management

Security awareness

Technical documentation

CompTIA A+

CompTIA Security+

HDI-CSR

HDI-SCA

HDI-DAST

Education

Associate degree or 2+ years experience

Job description

Chenega MIOS in Melbourne, FL is seeking a Help Desk Technician II to provide first and second level IT support for INL/A mission systems. You will diagnose issues, perform diagnostics, and maintain desktop and network user services.

The role requires an Associate's degree with 3+ years of relevant experience or 2+ years with substitution, plus a valid US driver’s license and a secret clearance. Travel may be required; strong customer service is essential.