Help Desk Technician II — Government IT Support

Chenega Corporation; Melbourne (FL); On-site; USD 52,000 - 70,000; Full time

Job summary

Chenega MIOS is hiring a Help Desk Technician II to provide IT support for INL/A missions from Melbourne, FL. The role focuses on first‑level troubleshooting, user assistance, and incident resolution across desktop, server, and application environments.

Work involves coordination with network services and applications teams, potential leadership of small groups, and CONUS/OCONUS travel as required. A Secret clearance is required, with background and drug screening successfully completed.

Qualifications

• Associate’s degree or 2+ years of relevant experience in lieu of degree.
• Secret clearance required and background/drug screening successful.
• Valid US driver’s license and ability to travel CONUS/OCONUS.

Responsibilities

• Answer calls and fulfill requests, provide first level diagnostics.
• Support for unclassified/classified office IT systems and applications.
• Maintain IT operations and assist other departments as needed.
• Provide local and remote technical support across networks.

Skills

Help desk support

Customer service

Troubleshoot hardware

Windows OS expertise

Incident ticketing

Communication skills

Eligibility checks

Education

Associate’s degree in a related field

Tools

Incident Ticketing System

PC/Desktop hardware

Job description

Chenega MIOS is hiring a Help Desk Technician II to provide IT support for INL/A missions from Melbourne, FL. The role focuses on first‑level troubleshooting, user assistance, and incident resolution across desktop, server, and application environments.

Work involves coordination with network services and applications teams, potential leadership of small groups, and CONUS/OCONUS travel as required. A Secret clearance is required, with background and drug screening successfully completed.