Tier 1 IT Help Desk Analyst - Mission Critical Support

Chenega Corporation; Arlington, Northern (VA, KY); Hybrid; USD 41,000 - 52,000; Full time

Job summary

Chenega MIOS is seeking a Tier 1 Help Desk Analyst to support users in Arlington, VA. You will handle calls, account management, password services, and basic diagnostics to restore IT operations with minimal business impact.

The role requires an Associate's degree or 2+ years of relevant IT experience, 3+ years in IT, DoD IAT II certification, and DoD Top Clearance; Top Secret with SCI eligibility is preferred. Strong communication and ticketing skills are essential.

Qualifications

• Associate's degree or 2+ years of relevant experience required.
• 3+ years of relevant IT experience preferred.
• DoD IAT Level II Certification is required.
• DoD Top Clearance is required; Top Secret with SCI eligibility preferred.

Responsibilities

• Answer calls, fulfill requests, provide user support, diagnose issues, and manage passwords and accounts.
• Provide first-level IT support for PC, server, or mainframe applications or hardware.
• Work with network services and engineering to restore service and resolve issues.
• Document incident details in a ticketing system for tracking purposes.
• Support the Help Desk to meet Service Level Objectives and participate in change management.

Skills

Security basics

Troubleshooting hardware

Windows & Office

Customer service

Documentation

Education

Associate's degree

Tools

Ticketing system

Remote support tools

Job description

Chenega MIOS is seeking a Tier 1 Help Desk Analyst to support users in Arlington, VA. You will handle calls, account management, password services, and basic diagnostics to restore IT operations with minimal business impact.

The role requires an Associate's degree or 2+ years of relevant IT experience, 3+ years in IT, DoD IAT II certification, and DoD Top Clearance; Top Secret with SCI eligibility is preferred. Strong communication and ticketing skills are essential.