IT Helpdesk Technician II — VIP Service Center

Chenega MIOS SBU; Washington (District of Columbia); On-site; USD 30,000 - 43,000; Full time

Job summary

Chenega MIOS in Washington, DC, is seeking an IT Helpdesk Technician II – Service Center to provide in-person desktop support for users located at FCC HQ and GB campuses. You will troubleshoot Tier II issues and assist with workstation setup.

The role requires a bachelor’s degree in IT or 4+ years’ experience with eligibility for Public Trust clearance; CompTIA A+ is preferred. Strong communication, ticketing, and customer-service skills are essential.

Qualifications

• Bachelor’s degree in Information Technology or 4+ years of relevant experience.
• Ability to obtain Public Trust clearance.
• Excellent communication and customer service skills.

Responsibilities

• Respond to end-user tickets for hardware, software, and network issues.
• Write clear email communications to users with instructions.
• Track and resolve issues using ticketing systems.
• Provide VIP support as needed and maintain documentation.
• Answer and manage incoming calls routed through the system.
• Monitor SLA compliance for assigned tickets.

Skills

Ticketing systems

Customer service

Phone support

Multitasking

Communication

Team collaboration

Education

Bachelor’s degree in Information Technology

High school diploma or GED with 4+ years experience

Tools

CompTIA A+ (preferred)

Job description

Chenega MIOS in Washington, DC, is seeking an IT Helpdesk Technician II – Service Center to provide in-person desktop support for users located at FCC HQ and GB campuses. You will troubleshoot Tier II issues and assist with workstation setup.

The role requires a bachelor’s degree in IT or 4+ years’ experience with eligibility for Public Trust clearance; CompTIA A+ is preferred. Strong communication, ticketing, and customer-service skills are essential.