Help Desk Technician I — Onsite in Graham, NC

Harbor IT, LLC; Graham (NC); Hybrid; USD 42,000 - 55,000; Full time

Job summary

Harbor IT, LLC in Graham, North Carolina seeks an entry-level Help Desk I Technician to be the first line of contact for client issues. You will troubleshoot basic hardware and software, assist with policy-driven access tasks, and document all interactions in the ticketing system.

The role includes in-person training for 4–6 weeks at the Graham office, and you will support multiple clients from a fast-paced MSP environment while learning ongoing technologies and best practices.

Qualifications

• Associate degree or equivalent IT training preferred.
• 1–2 years IT support or service desk experience (internship or entry-level MSP experience a plus).
• Certifications such as CompTIA A+, Network+, or Microsoft Fundamentals preferred.

Responsibilities

• Respond to help desk tickets via phone, email, and remote sessions.
• Troubleshoot basic hardware, software, and network issues.
• Assist with password resets, AD access, and MFA tasks.
• Escalate complex issues to higher-level support when needed.
• Log incidents in the ticketing system with accurate documentation.
• Support routine maintenance like updates and antivirus checks.

Skills

Microsoft 365

Windows 10/11

Active Directory

Customer service

Problem-solving

Remote session tools

Education

Associate degree or equivalent IT training

CompTIA A+

Network+

Microsoft Fundamentals

Tools

Ticketing system

Remote support tools

Job description

Harbor IT, LLC in Graham, North Carolina seeks an entry-level Help Desk I Technician to be the first line of contact for client issues. You will troubleshoot basic hardware and software, assist with policy-driven access tasks, and document all interactions in the ticketing system.

The role includes in-person training for 4–6 weeks at the Graham office, and you will support multiple clients from a fast-paced MSP environment while learning ongoing technologies and best practices.