IT Help Desk Specialist — 1st Shift

Alamance Foods; Graham (NC); On-site; USD 40,000 - 60,000; Full time

Job summary

A regional food company in Graham, North Carolina, is seeking an IT Support Specialist to provide technical support and guidance to users. Responsibilities include troubleshooting hardware/software, maintaining systems, and manning the help desk. The ideal candidate will have at least 2 years of technical experience, an associate degree, and the ability to adapt to new technologies. This position entails lifting equipment and offers a first shift schedule from 7am to 3pm.

Qualifications

• Minimum 2 years of technical experience.
• Ability to lift and move equipment weighing 10-20 lbs.
• Willingness to learn and adapt to changing environments.

Responsibilities

• Provide technical support to users of hardware and software.
• Install or fix hardware and software as needed.
• Troubleshoot and resolve user issues promptly.
• Manning the help desk and responding to inquiries.
• Maintain networks and computer systems effectively.

Skills

Technical support expertise

Troubleshooting skills

Communication skills

Adaptability to new technologies

Help desk experience

Education

Associate degree or equivalent experience

High School Diploma / GED

Job description

A regional food company in Graham, North Carolina, is seeking an IT Support Specialist to provide technical support and guidance to users. Responsibilities include troubleshooting hardware/software, maintaining systems, and manning the help desk. The ideal candidate will have at least 2 years of technical experience, an associate degree, and the ability to adapt to new technologies. This position entails lifting equipment and offers a first shift schedule from 7am to 3pm.