On-Site IT Help Desk Technician | Growth & Training

Flow Control Group; Charlotte, Northern (NC, KY); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Flow Control Group in Charlotte, NC, is seeking a Help Desk Technician to serve as the first point of contact for IT inquiries. This on-site role requires daily attendance at our Charlotte office and a customer‑focused technical mindset.

Ideal candidates have 0–2 years in help desk roles, strong communication skills, and working knowledge of Windows OS, Office, and hardware. CompTIA A+ is a plus. Join us to support internal users and grow with a dynamic, employee-owned company.

Qualifications

• High school diploma or GED is required; advanced IT degree preferred.
• 0–2 years in help desk, technical support, or customer service role.
• Basics of computer hardware, Windows OS, and Microsoft Office suite knowledge.
• Familiarity with TCP/IP and basic networking concepts.

Responsibilities

• Provide first-line technical support via phone, tickets, and in-person for hardware, software, and network issues.
• Log and track requests in the ITSM system.
• Diagnose and resolve common tech problems; escalate complex issues with clear documentation.
• Guide users through self-help resources and maintain knowledge base articles.
• Maintain customer satisfaction with professional, courteous interactions.

Skills

Communication skills

Problem-solving

Customer service

Teamwork

Physical effort

Education

High school diploma or GED

Associate or Bachelor's degree in IT or related field preferred

Tools

Manage Engine Service Desk Plus

Active Directory

Windows 10/11

Microsoft Office

CompTIA A+ certification

Job description

Flow Control Group in Charlotte, NC, is seeking a Help Desk Technician to serve as the first point of contact for IT inquiries. This on-site role requires daily attendance at our Charlotte office and a customer‑focused technical mindset.

Ideal candidates have 0–2 years in help desk roles, strong communication skills, and working knowledge of Windows OS, Office, and hardware. CompTIA A+ is a plus. Join us to support internal users and grow with a dynamic, employee-owned company.