Help Desk Technician: Fast IT Support & End-User Training

Financial Independence Group; Cornelius (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

Financial Independence Group in North Carolina is seeking a Help Desk Technician to provide technical support to end users, troubleshoot software and hardware, and escalate complex issues. You will deliver timely resolutions and maintain documentation.

The role emphasizes customer service, ongoing training, and collaboration with IT teams to keep systems running smoothly and securely, with opportunities to grow in a fast-paced finance tech environment.

Qualifications

• Bachelor's or Associate degree in IT/CS or related field preferred.
• Proven experience as a Help Desk Technician or similar role.
• Strong Windows and Office knowledge; hardware/software installation and troubleshooting.
• Basic networking knowledge: TCP/IP, DNS, DHCP, VPN.
• Excellent communication and customer service skills.

Responsibilities

• Provide technical help for software, hardware, and network issues.
• Respond to help desk tickets, emails, and calls promptly.
• Identify and escalate high-priority problems.
• Install, configure, and maintain software and hardware.
• Perform upgrades and patches.
• Document procedures and solutions.
• Provide end-user training and support.
• Maintain incident records accurately.
• Stay up-to-date with emerging tech trends.
• Setup and manage Active Directory user accounts.
• Manage assets and inventory.

Skills

Customer service orientation

Troubleshooting

Windows OS

Networking basics

Documentation & ticketing

Education

Bachelor's or Associate degree in IT/CS or related

Relevant IT support experience

Tools

Active Directory

Microsoft Office Suite

Helpdesk ticketing system

Job description

Financial Independence Group in North Carolina is seeking a Help Desk Technician to provide technical support to end users, troubleshoot software and hardware, and escalate complex issues. You will deliver timely resolutions and maintain documentation.

The role emphasizes customer service, ongoing training, and collaboration with IT teams to keep systems running smoothly and securely, with opportunities to grow in a fast-paced finance tech environment.