Help Desk Tech I — Start Your MSP IT Career (Graham, NC)

HARBOR IT; Graham (NC); On-site; USD 42,000 - 52,000; Full time

Job summary

Harbor IT is seeking an entry-level Help Desk I Technician to join our Graham, NC team. The role serves as the first contact for client support, troubleshooting basic hardware, software, and network problems while maintaining a professional, customer-focused attitude.

Training will occur in-person for 4–6 weeks at our Graham office, with a background check and fingerprinting required to support government clients. Great fit for tech enthusiasts eager to learn in a hands-on MSP environment.

Qualifications

• Associate degree or equivalent training preferred.
• 1–2 years IT support or service desk experience preferred; internship or entry-level MSP ok.
• Certifications such as CompTIA A+, Network+, or Microsoft Fundamentals preferred.

Responsibilities

• Respond to help desk tickets via phone, email, and remote sessions.
• Troubleshoot basic hardware, software, and network issues.
• Assist with password resets and user access in AD and MFA.
• Escalate complex issues to higher-level support.
• Log incidents in the ticketing system with proper documentation.
• Support routine maintenance and system monitoring.

Skills

Foundational hardware & networking

Microsoft 365 familiarity

Customer service skills

Eager to learn

Security-conscious mindset

Education

Associate degree in IT or related field

CompTIA A+ certification

Microsoft Fundamentals

Network+ certification

Tools

Active Directory

Remote session tools

Job description

Harbor IT is seeking an entry-level Help Desk I Technician to join our Graham, NC team. The role serves as the first contact for client support, troubleshooting basic hardware, software, and network problems while maintaining a professional, customer-focused attitude.

Training will occur in-person for 4–6 weeks at our Graham office, with a background check and fingerprinting required to support government clients. Great fit for tech enthusiasts eager to learn in a hands-on MSP environment.