Help Desk Technician I - Frontline IT Support

Alta Equipment Group; Orlando, Northern (FL, KY); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Alta Equipment Group is seeking an IT Help Desk Technician I in Orlando, FL. You will be the first point of contact for employees needing technology support, handling hardware, software, and mobile device issues.

The role focuses on delivering excellent customer service, accurately documenting incidents, and routing complex requests to the appropriate IT teams. Responsibilities include providing remote support to field technicians, diagnosing common problems, and maintaining inventory of IT

Qualifications

• Associate degree in Computer Science or Information Technology, or equivalent experience.
• Minimum of 1 year of IT Help Desk or technical support experience.
• CompTIA A+ certification, or ability to obtain within six months of hire.
• Strong communication and customer service skills.

Responsibilities

• Provide frontline technical support for hardware, software, and end-user devices.
• Document incidents and requests in the ticketing system.

Skills

Customer service

Analytical thinking

Multitasking

Time management

Education

Associate degree in CS/IT or equivalent

Tools

Microsoft Intune

Azure Entra ID

Microsoft 365 Admin

IT ticketing system

Job description

Alta Equipment Group is seeking an IT Help Desk Technician I in Orlando, FL. You will be the first point of contact for employees needing technology support, handling hardware, software, and mobile device issues.

The role focuses on delivering excellent customer service, accurately documenting incidents, and routing complex requests to the appropriate IT teams. Responsibilities include providing remote support to field technicians, diagnosing common problems, and maintaining inventory of IT