IT Help Desk Technician I — Fast-Paced Growth Role

Alta Equipment Company; Livonia (MI); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Training

Outstanding benefits package (Medical,

401(k) with match

Competitive wages

Company laptop

Paid time off

10 paid holidays

Job summary

Alta Equipment Group in Livonia, MI is seeking an IT Help Desk Technician I to be the first contact for technology support. You will assist employees with hardware, software, and mobile devices, delivering friendly service and resolving common issues.

Join a team that values training, career growth, and a strong benefits package. You’ll document issues, assist with password resets, and collaborate with IT to keep operations running smoothly while supporting company initiatives.

Qualifications

• Associate degree in Computer Science, Information Technology, or equivalent work experience.
• Minimum of 1 year of IT Help Desk or technical support experience.
• CompTIA A+ certification, or the ability to obtain it within six months of hire.
• Strong communication and customer service skills.
• Excellent analytical and problem-solving abilities.
• Ability to work independently while managing multiple priorities.
• Strong organizational skills and attention to detail.
• Proficiency with Microsoft Windows, Microsoft Office, and related desktop applications.

Responsibilities

• Deliver exceptional customer service by interacting with employees in a professional, courteous, and responsive manner.
• Provide frontline technical support and ensure all incidents and requests are accurately documented within the ticketing system.
• Handle common requests such as password resets, account unlocks, access requests, and how-to questions.
• Triage incoming tickets and route requests that fall outside Help Desk scope to the appropriate IT team.
• Provide prioritized remote support to field technicians.
• Manage, track, troubleshoot, and resolve technical issues, escalating issues when appropriate.
• Diagnose and repair common hardware and software problems.
• Install, configure, support, and maintain approved hardware and software solutions.
• Document resolutions and contribute articles to the IT knowledge base.
• Coordinate with external vendors on routine service requests, such as device and mobile support.
• Remain current with emerging technologies and industry best practices.
• Perform office-based tasks including equipment preparation, device shipping, asset lifecycle activities, and maintaining accurate inventory of laptops, mobile devices, and other IT equipment.
• Support company projects and technology initiatives as assigned.
• Demonstrate Alta's Guiding Principles in all daily activities.
• Participate in scheduled on-call rotations and work overtime as required.
• Perform other duties as assigned.

Skills

Customer service

Communication

Problem-solving

Time management

Independent work

Attention to detail

Education

Associate degree in Computer Science or Information Technology

CompTIA A+ certification

Tools

Microsoft Windows

Microsoft Office

IT ticketing system

Job description

Alta Equipment Group in Livonia, MI is seeking an IT Help Desk Technician I to be the first contact for technology support. You will assist employees with hardware, software, and mobile devices, delivering friendly service and resolving common issues.

Join a team that values training, career growth, and a strong benefits package. You’ll document issues, assist with password resets, and collaborate with IT to keep operations running smoothly while supporting company initiatives.