Help Desk Technician I - Frontline IT Support & Onboarding

Uniform Advantage Brands; Fort Lauderdale (FL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical and Pharmacy Coverage

Dental and Vision Coverage

401(k) with company matching

Short & Long Term Disability

Life/AD&D Insurance

Paid Time Off

Job summary

Uniform Advantage Brands is seeking an outgoing Tech Support/Help Desk & Service Delivery Associate-Level 1 for its Fort Lauderdale headquarters. The role focuses on first-line IT support via hotline and Help Desk, with responsibilities spanning ticket management, on-site support with senior engineers, documentation, deployment, and asset management.

You will help ensure timely, professional technology support and contribute to reliable day-to-day IT service delivery for staff.

Qualifications

• 1-2 years of professional experience in a Tech Support/Help Desk role.
• Strong customer service skills with professional communication and positive technical support.
• Proficiency with Microsoft Office applications and ability to troubleshoot common end-user issues.
• Experience with Windows 11 and macOS environments.
• Familiarity with VPN technologies and remote-access solutions.
• Basic knowledge of Active Directory user administration and password resets.

Responsibilities

• IT Help Desk & Hotline: first point of contact for employees needing tech support.
• Help Desk Ticket Management: prioritize and assign tickets, ensure SLA compliance.
• On-Site Support for Senior Engineers: assist with on-site troubleshooting and installations.
• Technical Documentation: create and maintain troubleshooting guides and SOPs.
• Hardware & Software Deployment: image, configure, and deploy new devices.
• IT Asset Tracking: manage hardware inventory and lifecycle records.
• Preventive Maintenance: perform routine checks on hardware and network gear.
• New Employee Onboarding: create user accounts and configure access.
• IT Projects & Initiatives: assist with upgrades, migrations, and deployments.

Skills

Verbal communication

Tier 1 Help Desk

Microsoft 365 Administration

macOS Support

Hardware Inventory

Technical Documentation

Microsoft Office/SharePoint

Operating System Deployment

Tools

Active Directory

Microsoft 365 Admin Center

Microsoft Office

SharePoint

VPN

Job description

Uniform Advantage Brands is seeking an outgoing Tech Support/Help Desk & Service Delivery Associate-Level 1 for its Fort Lauderdale headquarters. The role focuses on first-line IT support via hotline and Help Desk, with responsibilities spanning ticket management, on-site support with senior engineers, documentation, deployment, and asset management.

You will help ensure timely, professional technology support and contribute to reliable day-to-day IT service delivery for staff.