Help Desk Technician I - Frontline IT Support

Lifeworks-Austin; Austin (TX); On-site; USD 36,000 - 50,000; Full time

Benefits offered by this job

PTO 24 days

11 holidays

Medical plan with HSA

Retirement match 50%

Job summary

LifeWorks in Austin is seeking a Help Desk Technician I to join the Information Technology team. The role provides frontline support for employees, deploying equipment, and assisting with user accounts and onboarding.

You will be the first point of contact for issues and will escalate complex cases to senior staff as needed. The position focuses on cloud adoption, documentation, asset management, and ensuring HIPAA and FERPA compliance in daily operations.

Qualifications

• Two years of help desk, desktop support, or technical support experience.
• Associate degree in IT, Networking, Cybersecurity, or related field preferred.

Responsibilities

• Respond to help desk tickets, calls, emails, and walk-up requests in a timely manner.
• Troubleshoot hardware, software, printers, mobile devices, and network issues.
• Support Windows and macOS computers, mobile devices, and peripherals.
• Document interactions and resolutions in the IT ticketing system.
• Provide technical guidance and training to employees on supported tech.
• Escalate complex issues to senior staff as needed.
• Assist with Microsoft 365 and Entra ID administration and onboarding/offboarding.

Skills

Windows

macOS

Microsoft 365

Entra ID

Troubleshooting

Customer service

Documentation

Asset management

HIPAA compliance

Education

Associate degree in Information Technology or related field

Tools

RefTab

Job description

LifeWorks in Austin is seeking a Help Desk Technician I to join the Information Technology team. The role provides frontline support for employees, deploying equipment, and assisting with user accounts and onboarding.

You will be the first point of contact for issues and will escalate complex cases to senior staff as needed. The position focuses on cloud adoption, documentation, asset management, and ensuring HIPAA and FERPA compliance in daily operations.