IT Help Desk Specialist – Fast-Paced User Support

Hospital Internists; Austin (TX); On-site; USD 34,440 - 50,971; Full time

Job summary

Hospital Internists is looking for a Help Desk Technician to join our IT Support team in Austin, TX. As a key member of the team, you will provide technical support to end users, troubleshoot hardware and software issues, and install and configure computer systems.

The ideal candidate has over 1 year of experience in IT support, strong knowledge of Windows and Mac OS, and excellent communication skills. This full-time position offers a salary range of $25.00 – $37.00 per hour and opportunities for professional certifications.

Qualifications

• 1+ years of experience in IT support.
• Knowledge of Windows and Mac operating systems.
• Strong communication and customer service skills.
• Ability to work independently and as part of a team.

Responsibilities

• Provide technical support to end users via phone, email, or in person.
• Troubleshoot hardware and software issues.
• Install and configure computer systems.
• Maintain accurate records of support tickets and resolutions.
• Collaborate with the IT team to improve systems and processes.

Skills

Technical support

Communication skills

Customer service

Windows and Mac OS knowledge

Tools

CompTIA A+

Microsoft Certified Professional

Job description

Hospital Internists is looking for a Help Desk Technician to join our IT Support team in Austin, TX. As a key member of the team, you will provide technical support to end users, troubleshoot hardware and software issues, and install and configure computer systems.

The ideal candidate has over 1 year of experience in IT support, strong knowledge of Windows and Mac OS, and excellent communication skills. This full-time position offers a salary range of $25.00 – $37.00 per hour and opportunities for professional certifications.